Finding a reliable commercial cleaning service that meets your business needs can feel like a daunting task. But with over 10 years of first-hand experience in the industry, cleaning company CEO Benji Kushwaha has gained valuable insights into how to select the right provider.
Recently, Benji shared four essential tips to help business owners avoid pitfalls when evaluating cleaning companies. Whether you need a service for your office, retail space, or other commercial property, he stresses the importance of making an informed decision.
“Picking the right cleaning company is absolutely crucial,” says Benji. “You want to find a partner that not only meets your needs, but exceeds your expectations.”
Don’t Just Focus on the Cheapest Price
When first researching companies, you may be tempted to go with the lowest bidder. But Benji warns that bargain basement pricing often means companies cut corners. “Everyone loves a good deal. But with cleaning services, you truly get what you pay for,” he explains. “Low prices usually mean less quality control, insufficiently trained staff, and possible shortcuts in service.”
At his own company, White Spot Group, Benji focuses on delivering consistent, premium results using experienced, skilled cleaning professionals. “Look beyond just the price when evaluating companies. Consider the value they provide,” he advises. Affordability matters, but quality service should be your top concern.
Get Clarity on Scope of Work Included
According to Benji, a major mistake businesses often make is failing to understand exactly what is covered in the cleaning contract. “Don’t assume everything is included. Ask specific questions about the scope of services,” he recommends.
If a provider can’t give you a detailed breakdown, or the scope seems vague, that’s a red flag. Unclear expectations can lead to surprise charges and conflicts later on. “Get clarity upfront on what’s part of standard cleaning versus what incurs extra fees. Know precisely what you’re getting,” emphasizes Benji.
Look for Responsiveness in Resolving Complaints
Even reliable cleaning crews encounter occasional issues. What matters most is how effectively problems get resolved. Before signing a contract, Benji suggests asking about their process for addressing complaints: “Do they have customer support systems in place? Will someone be available to promptly resolve concerns?”
According to him, a proactive approach to problem-solving indicates a trustworthy provider. “You want a company that’s responsive, takes responsibility, and fixes problems quickly,” he says. Responsiveness reflects reliability.
Verify Insurance and Credentials
It’s easy to overlook, but Benji stresses the importance of double-checking insurance coverage and credentials. “Insurance protects you and the cleaning staff if accidents or property damage occur,” he explains. “Without adequate policies, you could be liable for incidents on-site.”
Request proof of general liability insurance, workers compensation, and other relevant coverage. He also advises confirming compliance with industry regulations and standards. “Legitimate cleaning companies will have proper insurance and credentials,” says Benji, as this provides peace of mind.
“Using these criteria helps ensure you pick a cleaning partner that meets your needs and exceeds expectations,” Benji summarizes. “Taking the time to make an informed decision is worth the effort.” By avoiding common mistakes and asking the right questions early on, you can feel confident you’ve selected a reliable cleaning service aligned with your business. Leverage Benji’s insider expertise to find a top-notch provider that delivers premium results.
To learn more about Benji Kushwaha and White Spot Group, check out his LinkedIn profile.
